Requests and Claims

We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims. We recommend you complete the forms below, which will enable us to process your request as soon as possible.

Baggage claims

Missing items and damaged baggage

Was your baggage damaged or an item in your baggage lost upon your arrival?

Flying Blue claims

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?

Other claims

Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form or you can contact us by e-mail or phone.
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