From flight delays and refund requests to missing or damaged baggage and lost property.
Air France is here to help.
We do our best to find a quick and effective solution for you.
Air France is here to help.
We do our best to find a quick and effective solution for you.
Baggage Claims
Reporting missing baggage
Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems section of our website.
If your arrival airport is in metropolitan France
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Access the declaration form
If your arrival airport is outside of metropolitan France
Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
If your arrival airport is in metropolitan France
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Access the declaration form
If your arrival airport is outside of metropolitan France
Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
Missing items and damaged baggage
Was your baggage damaged or an item in your baggage lost upon your arrival?
Other claims
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us by e-mail or mail.